Dying without dignity
Investigations by the Parliamentary and Health Service Ombudsman into complaints about end of life care.
A report published today by the Parliamentary and Health Service Ombudsman shows that many people suffer unnecessarily because they do not get appropriate care and treatment as they approach the end of their lives. The report states that end of life care could be improved for up to 355,000 people a year in England.
The Health Service Ombudsman’s casework showed:
· Poor communication with families losing the chance to say goodbye to their loved ones,
· Poor planning leading to uncoordinated care,
· Inadequate out-of-hours services and
· Poor pain management meaning that people spend their last days in pain when it can be avoided.